Frequently Asked Questions

Private individuals

About RE-ZIP

What is RE-ZIP?

RE-ZIP is a sustainable and reusable packaging which can be used up to 30 times. Our packaging is an option, you as consumer gets at the basket before checkout when buying through webshops.

By choosing RE-ZIP packaging you are a part of reducing single use packaging and a part of a greener future.

Why pick a RE-ZIP?

By choosing RE-ZIP you are contributing to green transition. At the same time, you will get a voucher for webshop which you are ordering from. So even though RE-ZIP packaging will cost you 35 kr., you will always get a voucher.

THANKS for taking care of the environment. 

How does RE-ZIP works?

RE-ZIP is like the Danish deposit system in bottles. Which is, packaging that can be recycled several times by customers returning the packaging after usage, thereby enabling it to be recycled again and again.

Our solution works like this, you can choose to get your order shipped in a RE-ZIP packaging for a cost of 35 kr. In return you will get a voucher for your next buy at the same webshop. Important! You will only receive your voucher once you return the RE-ZIP packaging in a PostNord mailbox or parcel shop. This return of the packaging is completely free og charge.

See more informations here 

Product and packaging

Where do I buy RE-ZIP packaging?

The RE-ZIP packaging is available at our partners, they provide the packaging at their webshop. RE-ZIP is offered in the basket before the payment.

If your favorite webshop does not provide RE-ZIP packaging, try to give them a heads up to let them know about our concept.

What is the procedure for broken packaging?

You simply return the packaging as usual, and we will come up with a creative retirement for the packaging. It has done a big difference and saved our planet for a lot of CO2.

How do I fold the RE-ZIP packaging?

Instructions for the folding technique are given on the packaging. If you just have done it once, then you have the technique.

How do you ensure the quality of the packaging?

We do make a through cleaning and inspection of every packaging to make sure it is ready for the next travel.

How many times can the RE-ZIP packaging be used?

We have tested our packaging and it is possible to use it for up to 30 shipments. But at 10 shipments our packaging has saved the environment for 84% CO2 compared to conventional packaging!

For more information look up our environment page

Returning of a empty RE-ZIP

How do I return my RE-ZIP?

You simply just drop it off in a PostNord mailbox or parcel shop – completely free! Fold the packaging as indicated, make sure that the label is pointing out, then the RE-ZIP know it is route back to our stock, and ready for its next shipment.

See the process here

Where is the nearest drop-off point located?

You can locate the nearest drop-off here.

Return and exchange to the webshop

What is the procedure if I want to return my product to the webshop?

If you want to return the product you received in a RE-ZIP, you must put the product back in to the RE-ZIP and follow the webshops guidance for returns.

Important: make sure that the label on the packaging is not pointing out, otherwise the shipment will end up at our stock, and not at the webshop from which you have ordered your product.

What is the procedure if I want to exchange my product at the webshop?

If you want to exchange the product you received in a RE-ZIP, you must put the product back in to the RE-ZIP and follow the webshops guidance for exchanges.

Important: make sure that the label on the packaging is not pointing out, otherwise the shipment will end up at our stock, and not at the webshop from which you have ordered your product.

Voucher

When do I receive my voucher?

You will receive your voucher on the e-mail address you used for your purchase at the webshop. Once you have shipped the packaging you simply just wait for a while, as soon as we register your packaging is returned at our stock, you will receive your voucher ready for use!

Where can my voucher be redeemed?

Your voucher can only be redeemed on the webshop where you made your purchase in the first place.

For how long is my voucher usable?

This is up to the webshop. All terms and conditions are available on the webshops website. You will receive an e-mail from our system with terms and conditions related to the voucher.

What can I do if my voucher does not work on the business website?

The voucher is handled by the store, so if you have problems with the voucher, it is the store that can best help you further.

Any other questions: