Frequently Asked Questions

Private individuals

About RE-ZIP

What is RE-ZIP?

RE-ZIP is sustainable and reusable packaging which can be used up to 30 times. Our packaging is an option, you as a consumer get at the basket before checkout when buying through webshops.

By choosing RE-ZIP packaging you are a part of reducing single-use packaging and part of a greener future.

Why pick a RE-ZIP?

By choosing RE-ZIP you are contributing to green transition. At the same time, you will get a voucher for the webshop which you are ordering from. So even though RE-ZIP packaging will cost you a little extra, you will always get a voucher.

THANK YOU for taking care of the environment. 

How does RE-ZIP work?

RE-ZIP is like the Danish deposit system in bottles. Which is, packaging that can be recycled several times by customers returning the packaging after usage, thereby enabling it to be recycled again and again.

Our solution works like this: you can choose to get your order shipped in a RE-ZIP packaging for a small extra fee. In return you will get a voucher for your next buy at the same webshop.

Important! You will only receive your voucher once you return the RE-ZIP packaging in a PostNord mailbox or parcel shop. This return of the packaging is completely free og charge.

See more information here 

Product and packaging

Where do I buy RE-ZIP packaging?

The RE-ZIP packaging is available at our partners, they provide the packaging at their webshop. RE-ZIP is offered in the basket before the payment.

If your favorite webshop does not provide RE-ZIP packaging, try to give them a heads up to let them know about our concept.

What is the procedure for broken packaging?

You simply return the packaging as usual, and we will come up with a creative retirement for the packaging. It has done a big difference and saved our planet for a lot of CO2.

How do I fold the RE-ZIP packaging?

Instructions for the folding technique are given on the packaging. If you just have done it once, then you have the technique.

How do you ensure the quality of the packaging?

We do make a thorough cleaning and inspection of every packaging to make sure it is ready for the next travel.

How many times can the RE-ZIP packaging be used?

We have tested our packaging and it is possible to use it for up to 30 shipments. But at 10 shipments our packaging has saved the environment for 84% CO2 compared to conventional packaging!

For more information look up our environment page

Returning of a empty RE-ZIP

How do I return my RE-ZIP?

You simply just drop it off in a PostNord mailbox or parcel shop – completely free! The RE-ZIP app will guide you to your nearest location. Scan the code on the RE-ZIP packaging in the RE-ZIP app when you are at the drop-off point, and it is ready to be sent! 

Important: Fold the packaging as indicated, make sure that the label is pointing out, then the RE-ZIP knows its route back to our stock, and is ready for its next shipment. 

Where is the nearest drop-off point located?

You can find the nearest drop-off using the RE-ZIP app, which will guide you to your nearest point. Go to “Map” and choose “Find nearest drop-off point”. 

Return and exchange to the webshop

What is the procedure if I want to return my product to the webshop?

If you want to return the product you received in a RE-ZIP, you must put the product back in to the RE-ZIP and follow the webshops guidance for returns.

Important: when returning products to the webshop, make sure not to scan the code on the RE-ZIP packaging in the RE-ZIP app before sending it. Also, make sure that the label on the packaging is not pointing out, otherwise the shipment will end up at our stock, and not at the webshop from which you have ordered your product.

What is the procedure if I want to exchange my product at the webshop?

If you want to exchange the product you received in a RE-ZIP, you must put the product back in to the RE-ZIP and follow the webshop’s guidance for exchanges.

Important: when exchanging products at the webshop, make sure not to scan the code on the RE-ZIP packaging in the RE-ZIP app before sending it. Also, make sure that the label on the packaging is not pointing out, otherwise the shipment will end up at our stock, and not at the webshop from which you have ordered your product.

Voucher

When do I receive my voucher?

You will receive your voucher in the RE-ZIP app right after scanning the code on the packaging at the drop-off point using the RE-ZIP app. You then have your voucher the moment you have sent the packaging off! 

Where can my voucher be redeemed?

Your voucher can only be redeemed on the webshop where you made your purchase in the first place.

For how long is my voucher usable?

This is up to the webshop. All terms and conditions are available on the webshop’s website. 

What can I do if my voucher does not work on the business website?

The voucher is handled by the store, so if you have problems with the voucher, it is the store that can best help you further.

Any other questions: