Frequently Asked Questions

RE-ZIP is sustainable and reusable packaging which can be used up to 30 times. Our packaging is an option, you as a consumer get at the basket before checkout when buying through webshops.

By choosing RE-ZIP packaging you are a part of reducing single-use packaging and part of a greener future.

By choosing RE-ZIP you are contributing to green transition. At the same time, you will get a voucher for the webshop which you are ordering from. So even though RE-ZIP packaging will cost you a little extra, you will always get a voucher.

THANK YOU for taking care of the environment. 

RE-ZIP is like the Danish deposit system in bottles. Which is, packaging that can be recycled several times by customers returning the packaging after usage, thereby enabling it to be recycled again and again.

Our solution works like this: you can choose to get your order shipped in a RE-ZIP packaging for a small extra fee. In return you will get a voucher for your next buy at the same webshop.

Important! You will only receive your voucher once you return the RE-ZIP packaging in a PostNord mailbox or parcel shop. This return of the packaging is completely free og charge.

See more information here 

The RE-ZIP packaging is available at our partners, they provide the packaging at their webshop. RE-ZIP is offered in the basket before the payment.

If your favorite webshop does not provide RE-ZIP packaging, try to give them a heads up to let them know about our concept.

You simply return the packaging as usual, and we will come up with a creative retirement for the packaging. It has done a big difference and saved our planet for a lot of CO2.

Instructions for the folding technique are given on the packaging. If you just have done it once, then you have the technique.

We do make a thorough cleaning and inspection of every packaging to make sure it is ready for the next travel.

We have tested our packaging and it is possible to use it for up to 30 shipments. But at 10 shipments our packaging has saved the environment for 84% CO2 compared to conventional packaging!

For more information look up our environment page

You simply just drop it off in a PostNord mailbox or parcel shop – completely free! The RE-ZIP app will guide you to your nearest location. Scan the code on the RE-ZIP packaging in the RE-ZIP app when you are at the drop-off point, and it is ready to be sent! 

Important: Fold the packaging as indicated, make sure that the label is pointing out, then the RE-ZIP knows its route back to our stock, and is ready for its next shipment. 

You can find the nearest drop-off using the RE-ZIP app, which will guide you to your nearest point. Go to “Map” and choose “Find nearest drop-off point”. 

If you want to return the product you received in a RE-ZIP, you must put the product back in to the RE-ZIP and follow the webshops guidance for returns.

Important: when returning products to the webshop, make sure not to scan the code on the RE-ZIP packaging in the RE-ZIP app before sending it. Also, make sure that the label on the packaging is not pointing out, otherwise the shipment will end up at our stock, and not at the webshop from which you have ordered your product.

If you want to exchange the product you received in a RE-ZIP, you must put the product back in to the RE-ZIP and follow the webshop’s guidance for exchanges.

Important: when exchanging products at the webshop, make sure not to scan the code on the RE-ZIP packaging in the RE-ZIP app before sending it. Also, make sure that the label on the packaging is not pointing out, otherwise the shipment will end up at our stock, and not at the webshop from which you have ordered your product.